FAQ

 

Shipping Policy:

All orders are processed within 3 to 5 business days of receiving your order confirmation. (Business days are Monday through Friday)

You will receive another email once your order has been shipped. 

Note: Tripp Designwerx can not guarantee any delivery times once a package leaves our hands. 

Delivery of your package is typically on time but is not guaranteed by Tripp Designwerx.  The USPS, FedEx and UPS have issued statements on their website that they are experiencing unprecedented higher than usual delivery times due to the volume increasing in the past year.  

Tripp Designwerx only ships within Continental US at this time.

 

Exchange/ Return Policy: 

Exchanges are accepted within 30 days from the shipment date and are 100% free!  Item(s) must be in new, unused condition with all original tags still attached.

Returns for a refund are only accepted within 14 days of the ship date.  Items must be in new, unused condition with original tags attached.  

Refunds for purchases will be refunded back to the original card used for that order.

Note: All custom kits and builds are final sale and non-refundable. 

 

Custom Build FAQ’S: 

What is the build turn-time for custom builds?

Most full custom builds are done in roughly 2 weeks. (subject to change based on customization)

What kind of services do you offer?

We offer services from basic maintenance and tuning to full custom builds where the sky’s the limit!  Refer to our services page here for a detailed list of services we offer or give us a call at (760) or email and we can discuss what you're looking for!

 

When will my Custom Graphic Kit order be delivered?

All graphic kit orders will ship within 3 to 5 Business days of receiving your order confirmation. Depending on shipping, we estimate your graphic kit will be to you in approx. 7-10 days.  (Business days are Monday through Friday)